FAQ
- Is it possible to order by telephone?
- Is it possible to pay by cheque?
- Is it possible to pick my order up from your warehouses?
- How much does shipping cost?
- do you deliver abroad?
- How do i use my promo code?
- I cannot login to my account / i have forgotten my password
- Why are you asking me for supporting documents?
- My e-mail address is refused when creating an account, why?
- How do i create a wishlist?
- I cannot place an order
- Are your products in stock and available?
- Are your photos contractually binding?
- Will you receive more of a product that is no longer in stock?
- What size should i choose?
- Why have i not yet received my order?
- My delivery address is incorrect.
- My order is recorded as delivered on the colissimo site but i have not received it
- My order is recorded as delivered to the collection point
- I would like to add items to my order, is it possible?
- I would like to exchange one or more articles, how can i do that?
- I received my order, but it contains one or more damaged items.
- I received my order, but one or more article(s) do not match my order.
- There is no return slip in my package, how can i make a return?
- I would like to exchange one or more articles, how can i do that?
- I would like to return one or more articles, how can i do that?
- I have not received my refund. can you please give me more information?
- I would like to contact the after sales service by phone.
Customer service / website assistance
Is it possible to order by telephone?
Dear Sir/Madam,
To ensure optimal security of the transaction, our site only accepts online payments by bank card. You cannot order by phone.
Payments by bank card are entirely managed through the secure site of the payment partner.
This means that none of your banking information passes through our site.
Payment by bank card is perfectly secure. Your order will be registered as soon as the payment is accepted by the payment partner. You can check the security system by the placement of a closed padlock at the bottom of the page, a symbol that says you are secure.
You can pay online with confidence.
Regards,
The MAISON LEJABY Team
To ensure optimal security of the transaction, our site only accepts online payments by bank card. You cannot order by phone.
Payments by bank card are entirely managed through the secure site of the payment partner.
This means that none of your banking information passes through our site.
Payment by bank card is perfectly secure. Your order will be registered as soon as the payment is accepted by the payment partner. You can check the security system by the placement of a closed padlock at the bottom of the page, a symbol that says you are secure.
You can pay online with confidence.
Regards,
The MAISON LEJABY Team
Is it possible to pay by cheque?
Dear Sir/Madam,
To ensure optimal security of the transaction, our site only accepts online payments by bank card. You cannot therefore pay by cheque.
For your information, please be aware that payments by bank card are entirely managed through the secure site of the payment partner. This means that none of your banking information passes through our site.
Payment by bank card is perfectly secure. Your order will be registered as soon as the payment is accepted by the payment partner. You can check the security system by the placement of a closed padlock at the bottom of the page, a symbol that says you are secure.
You can pay online with confidence.
Regards,
The MAISON LEJABY Team
To ensure optimal security of the transaction, our site only accepts online payments by bank card. You cannot therefore pay by cheque.
For your information, please be aware that payments by bank card are entirely managed through the secure site of the payment partner. This means that none of your banking information passes through our site.
Payment by bank card is perfectly secure. Your order will be registered as soon as the payment is accepted by the payment partner. You can check the security system by the placement of a closed padlock at the bottom of the page, a symbol that says you are secure.
You can pay online with confidence.
Regards,
The MAISON LEJABY Team
Is it possible to pick my order up from your warehouses?
Dear Sir/Madam,
First of all, thank you for your interest in our house.
At the moment, for logistical reasons our warehouses do not yet have a collection point for parcels.
Subscribe to our Newsletter if you wish to receive advance information of any change in our services.
Regards,
The MAISON LEJABY Team
First of all, thank you for your interest in our house.
At the moment, for logistical reasons our warehouses do not yet have a collection point for parcels.
Subscribe to our Newsletter if you wish to receive advance information of any change in our services.
Regards,
The MAISON LEJABY Team
How much does shipping cost?
Dear Sir/Madam,
First of all, thank you for your interest in our house.
The details of the costs per destination and type of carrier can be found on our Terms and Conditions page.
Our invoicing is as transparent as possible as we charge you according to the weight of your order.
Regards,
The MAISON LEJABY Team
First of all, thank you for your interest in our house.
The details of the costs per destination and type of carrier can be found on our Terms and Conditions page.
Our invoicing is as transparent as possible as we charge you according to the weight of your order.
Regards,
The MAISON LEJABY Team
Do you deliver abroad?
Dear Madam/Sir,
First of all, thank you for the interest in our house.
All the information about the shipping countries and our shipping costs can be found in the Terms & Conditions page.
Subscribe to our Newsletter to receive advance information of any change in our shipping area.
Regards,
The Client Service Team
First of all, thank you for the interest in our house.
All the information about the shipping countries and our shipping costs can be found in the Terms & Conditions page.
Subscribe to our Newsletter to receive advance information of any change in our shipping area.
Regards,
The Client Service Team
How do I use my promo code?
Dear Sir/Madam,
First of all, thank you for your interest in our house.
The promotional code is linked to a specific operation. It is for a single use and the promotional codes are not cumulative.
Using the Promo Code:
The promotional code must be entered in the specifically designated field when placing items in your basket. We strongly recommend that you finalise your order immediately after entering your code to avoid any malfunction that would result in you losing the benefit.
It is not possible for us to re-credit the discount associated with a promotional code after an order has been made. Consequently, we do not accept any complaint regarding the misuse or failure to enter a code.
Regards,
The MAISON LEJABY Team
First of all, thank you for your interest in our house.
The promotional code is linked to a specific operation. It is for a single use and the promotional codes are not cumulative.
Using the Promo Code:
The promotional code must be entered in the specifically designated field when placing items in your basket. We strongly recommend that you finalise your order immediately after entering your code to avoid any malfunction that would result in you losing the benefit.
It is not possible for us to re-credit the discount associated with a promotional code after an order has been made. Consequently, we do not accept any complaint regarding the misuse or failure to enter a code.
Regards,
The MAISON LEJABY Team
I cannot login to my account / I have forgotten my password
Dear Sir/Madam,
First of all, thank you for your interest in our house.
If you are already a customer of our site, you have filled your basket and want to confirm an order, you must login by entering your e-mail address and your password.
If you have forgotten your password, you can get it in an e-mail by clicking on the "Forgotten your password?" link on the login page.
If you are not yet a customer of our site, you must first create an account. You will need to provide a certain amount of information, including your email address.
Note that the new password sent to you is case sensitive. You should also check the "spam" or "junk" box of your email software/service, as some Internet services may have inadvertently filtered the automatically generated email that was sent to your address.
If you wish to change your password, login to "My Account" then go to "My personal information", then enter your new password in the 2 fields provided for this.
If you still have difficulties connecting, please contact our Customer Service by phone so they can guide you through these steps and/or take direct control of your account.
Regards,
The MAISON LEJABY Team
First of all, thank you for your interest in our house.
If you are already a customer of our site, you have filled your basket and want to confirm an order, you must login by entering your e-mail address and your password.
If you have forgotten your password, you can get it in an e-mail by clicking on the "Forgotten your password?" link on the login page.
If you are not yet a customer of our site, you must first create an account. You will need to provide a certain amount of information, including your email address.
Note that the new password sent to you is case sensitive. You should also check the "spam" or "junk" box of your email software/service, as some Internet services may have inadvertently filtered the automatically generated email that was sent to your address.
If you wish to change your password, login to "My Account" then go to "My personal information", then enter your new password in the 2 fields provided for this.
If you still have difficulties connecting, please contact our Customer Service by phone so they can guide you through these steps and/or take direct control of your account.
Regards,
The MAISON LEJABY Team
Why are you asking me for supporting documents?
Dear Sir/Madam,
This verification procedure is designed to protect you.
Indeed, due to identity theft or theft of bank cards, orders are sometimes made fraudulently.
By asking for these documents, we try to limit the risks for honest buyers.
We are waiting for these documents and we thank you for your understanding.
Regards,
The MAISON LEJABY Team
This verification procedure is designed to protect you.
Indeed, due to identity theft or theft of bank cards, orders are sometimes made fraudulently.
By asking for these documents, we try to limit the risks for honest buyers.
We are waiting for these documents and we thank you for your understanding.
Regards,
The MAISON LEJABY Team
My e-mail address is refused when creating an account, why?
Dear Sir/Madam,
In order to guarantee the correct receipt of confirmation emails and dispatch of your order, we automatically check the validity of your e-mail address when creating your customer account.
We therefore recommend you ensure that you are entering a valid e-mail address when you register. An address may be considered "invalid" if the domain name (part of your address after the "@") is not recognised, trusted or is erroneous.
It is also possible that the part before the @ is prohibited because it is considered to involve a definite risk that the e-mail will be sent to the spam folder.
For more information, please contact Customer Service.
Regards,
The MAISON LEJABY Team
In order to guarantee the correct receipt of confirmation emails and dispatch of your order, we automatically check the validity of your e-mail address when creating your customer account.
We therefore recommend you ensure that you are entering a valid e-mail address when you register. An address may be considered "invalid" if the domain name (part of your address after the "@") is not recognised, trusted or is erroneous.
It is also possible that the part before the @ is prohibited because it is considered to involve a definite risk that the e-mail will be sent to the spam folder.
For more information, please contact Customer Service.
Regards,
The MAISON LEJABY Team
How do I create a wishlist?
Dear Sir/Madam,
In order to better satisfy you, we have implemented an option that allows you to make a selection of products that you can then find in your customer account at any time. For this you must either already have or create a customer account on the site.
From a product sheet
Just go to the relevant product sheet and click on the "Heart" pictogram.
From the basket
In your basket, you can click on "Save my selection" and this will add all the products in your basket to your Wishlist. To see this button, you must already be logged in to your account.
From your selection, you can then easily transfer part of your selection or all of your products to the basket, or even share it on Facebook or by e-mail.
Note, the products are not reserved.
Regards,
The MAISON LEJABY Team
In order to better satisfy you, we have implemented an option that allows you to make a selection of products that you can then find in your customer account at any time. For this you must either already have or create a customer account on the site.
From a product sheet
Just go to the relevant product sheet and click on the "Heart" pictogram.
From the basket
In your basket, you can click on "Save my selection" and this will add all the products in your basket to your Wishlist. To see this button, you must already be logged in to your account.
From your selection, you can then easily transfer part of your selection or all of your products to the basket, or even share it on Facebook or by e-mail.
Note, the products are not reserved.
Regards,
The MAISON LEJABY Team
I cannot place an order
If you are already a customer, please login by clicking here, before filling out this form. This will allow us to process your request more quickly.
Product information
Are your products in stock and available?
Dear Sir/Madam,
First of all, thank you for your interest in our house.
Please note that when you are able to place a product in your basket, that means we have it in stock. Indeed, all the products visible on the e-shop site are available for sale.
For products displayed as in stock but are sold out on our site, it is possible that the stock has been sold during the day. Please reconnect regularly in the following days to check if we have received a new shipment of the reference in question.
Regards,
The MAISON LEJABY Team
First of all, thank you for your interest in our house.
Please note that when you are able to place a product in your basket, that means we have it in stock. Indeed, all the products visible on the e-shop site are available for sale.
For products displayed as in stock but are sold out on our site, it is possible that the stock has been sold during the day. Please reconnect regularly in the following days to check if we have received a new shipment of the reference in question.
Regards,
The MAISON LEJABY Team
Are your photos contractually binding?
Dear Sir/Madam,
Thank you for your interest in our website.
All product photographs are taken by experienced professionals so that you have the most accurate view of the product possible.
However, if despite all our efforts, there are differences between our product photos and the article, we would be extremely grateful if you would let us know so that we can improve their presentation.
If an item disappoints you with regard to its photo rendering, please remember that it is possible to return certain products and to receive a refund (refer to our return procedure).
Regards,
The MAISON LEJABY Team
Thank you for your interest in our website.
All product photographs are taken by experienced professionals so that you have the most accurate view of the product possible.
However, if despite all our efforts, there are differences between our product photos and the article, we would be extremely grateful if you would let us know so that we can improve their presentation.
If an item disappoints you with regard to its photo rendering, please remember that it is possible to return certain products and to receive a refund (refer to our return procedure).
Regards,
The MAISON LEJABY Team
Will you receive more of a product that is no longer in stock?
Dear Sir/Madam,
First of all, thank you for your interest in our house.
For products displayed as in stock but are sold out on our site, it is possible that the stock has been sold during the day.
Please reconnect regularly in the following days to check if we have received a new shipment of the reference in question.
Subscribe to our Newsletter if you want advance information of any product arrivals so as not to miss out on our bargains.
Regards,
The MAISON LEJABY Team
First of all, thank you for your interest in our house.
For products displayed as in stock but are sold out on our site, it is possible that the stock has been sold during the day.
Please reconnect regularly in the following days to check if we have received a new shipment of the reference in question.
Subscribe to our Newsletter if you want advance information of any product arrivals so as not to miss out on our bargains.
Regards,
The MAISON LEJABY Team
What size should I choose?
Dear Sir/Madam,
First of all, thank you for your interest in our house.
The clothing product sheets include a sizing guide (next to the add to basket button).
There are, however, products whose cut is bigger or smaller. In such a case, when choosing the size there will be an alert message, for example "Note, this product is cut small / this product is cut large".
In the absence of an alert, you can normally choose your usual size.
Regards,
The MAISON LEJABY Team
First of all, thank you for your interest in our house.
The clothing product sheets include a sizing guide (next to the add to basket button).
There are, however, products whose cut is bigger or smaller. In such a case, when choosing the size there will be an alert message, for example "Note, this product is cut small / this product is cut large".
In the absence of an alert, you can normally choose your usual size.
Regards,
The MAISON LEJABY Team
Dispatch service
Why have i not yet received my order?
Dear Sir/Madam,
Before launching an internal investigation into your order, please check that you have not been the subject of a request for supporting documents relating to the payment control procedures (fight against fraud). If this is the case, the status of your order in your customer account will state: "Waiting for documents" if a request for supporting documents has been issued.
This request will have been sent to you by e-mail, please check your spam box.
If this is not the case, if 72 working hours have passed and the status of your order is still "Being prepared" please contact web@maisonlejaby.com so that we can launch an investigation.
Regards,
The MAISON LEJABY Team
Before launching an internal investigation into your order, please check that you have not been the subject of a request for supporting documents relating to the payment control procedures (fight against fraud). If this is the case, the status of your order in your customer account will state: "Waiting for documents" if a request for supporting documents has been issued.
This request will have been sent to you by e-mail, please check your spam box.
If this is not the case, if 72 working hours have passed and the status of your order is still "Being prepared" please contact web@maisonlejaby.com so that we can launch an investigation.
Regards,
The MAISON LEJABY Team
My delivery address is incorrect.
Dear Sir/Madam,
First of all, thank you for your order.
An error in your address occurs due to one of the following reasons:
Please contact web@maisonlejaby.com, specifying your correct address or your new delivery address, as completely as possible.
If the address is a recent construction, please check with your post office beforehand that this address is recognised and/or it does not have a different official or temporary address to be entered.
Regards,
The MAISON LEJABY Team
First of all, thank you for your order.
An error in your address occurs due to one of the following reasons:
- Your tracking mentions Parcel returned to the sender due to reasons such as "Incomplete Address" / "Incorrect Address" / "Does not live at the specified address".
- Your order has already been shipped and you have noticed an address error. (It will come back within 2 weeks due to incorrect or incomplete address).
- Your order is being prepared and you have noticed an address error.
Please contact web@maisonlejaby.com, specifying your correct address or your new delivery address, as completely as possible.
If the address is a recent construction, please check with your post office beforehand that this address is recognised and/or it does not have a different official or temporary address to be entered.
Regards,
The MAISON LEJABY Team
My order is recorded as delivered on the Colissimo site but i have not received it
Dear Sir/Madam,
First of all, thank you for your order.
Before starting the investigation procedure with Colissimo, please ensure that no member of your family, a neighbour or warden has received the package for you. This is a common occurrence.
If you were absent for more than 14 days, it is also possible that the package was returned to us after exceeding the period of retention of the parcel in your post office. Your tracking will then mention Package returned to sender / package unclaimed. In this case, please complete the form "My order has been returned to your warehouses".
If these checks have already been performed, please contact web@maisonlejaby.com so that we can open an investigation with Colissimo.
Indeed, given that all our parcels are delivered against signature, we will verify that the receipt has been signed to try to identify the recipient of the package.
Regards,
The MAISON LEJABY Team
First of all, thank you for your order.
Before starting the investigation procedure with Colissimo, please ensure that no member of your family, a neighbour or warden has received the package for you. This is a common occurrence.
If you were absent for more than 14 days, it is also possible that the package was returned to us after exceeding the period of retention of the parcel in your post office. Your tracking will then mention Package returned to sender / package unclaimed. In this case, please complete the form "My order has been returned to your warehouses".
If these checks have already been performed, please contact web@maisonlejaby.com so that we can open an investigation with Colissimo.
Indeed, given that all our parcels are delivered against signature, we will verify that the receipt has been signed to try to identify the recipient of the package.
Regards,
The MAISON LEJABY Team
My order is recorded as delivered to the collection point
Dear Sir/Madam,
First of all, thank you for your order.
Before initiating an investigation procedure with the collection point concerned, please ensure that you have visited the correct collection point indicated on the online tracking. Indeed, because of the deactivation of some collection points, it sometimes happens that your parcel is sent to another one nearby. By clicking on the date of your order at the top left in red on the online tracking, you will see the detail of the route for your parcel.
If your package was in the collection point for more than 14 days, it is also possible that it was returned to us after exceeding the parcel retention period in your collection point. Your tracking will then state "Package returned to seller". Please complete the form "My order has been returned to your warehouses".
If these checks have already been performed, please contact web@maisonlejaby.com so that we can open an investigation with the collection point.
Indeed, given that all our parcels are delivered against signature, we will verify that the receipt has been signed to try to identify the recipient of the package.
Regards,
The MAISON LEJABY Team
First of all, thank you for your order.
Before initiating an investigation procedure with the collection point concerned, please ensure that you have visited the correct collection point indicated on the online tracking. Indeed, because of the deactivation of some collection points, it sometimes happens that your parcel is sent to another one nearby. By clicking on the date of your order at the top left in red on the online tracking, you will see the detail of the route for your parcel.
If your package was in the collection point for more than 14 days, it is also possible that it was returned to us after exceeding the parcel retention period in your collection point. Your tracking will then state "Package returned to seller". Please complete the form "My order has been returned to your warehouses".
If these checks have already been performed, please contact web@maisonlejaby.com so that we can open an investigation with the collection point.
Indeed, given that all our parcels are delivered against signature, we will verify that the receipt has been signed to try to identify the recipient of the package.
Regards,
The MAISON LEJABY Team
I would like to add items to my order, is it possible?
Dear Sir/Madam,
If your order is finalised, i.e. if you have already paid for your order online, it is currently not possible for us to modify its content afterwards for technical and logistical reasons. In effect, we cannot stop your order to modify it before its departure once it has been confirmed as it has already entered the logistical preparation chain.
Please place a new order for the other products you would like to receive.
Regards,
The MAISON LEJABY Team
If your order is finalised, i.e. if you have already paid for your order online, it is currently not possible for us to modify its content afterwards for technical and logistical reasons. In effect, we cannot stop your order to modify it before its departure once it has been confirmed as it has already entered the logistical preparation chain.
Please place a new order for the other products you would like to receive.
Regards,
The MAISON LEJABY Team
I would like to exchange one or more articles, how can i do that?
Dear Sir/Madam,
At the moment, you cannot exchange a product bought online from our website. You must return the products, these will be refunded, and you place a new order.
Please feel free to order the product you want now.
Returning an article
You can request a return here
In accordance with the provisions of Article L.121-21 of the French Consumer Code, the customer has a period of 14 days to assert their right of withdrawal without need for justification. The starting point for this period is the day the order is received by the customer or the third party designated by them.
If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next business day.
To assert your right of withdrawal, you can return the product(s) concerned, in their original condition
In case of exercising the right of withdrawal within the aforementioned period and subject to compliance with the return conditions, MAISON LEJABY will refund the price of the purchased products.
Regards,
The MAISON LEJABY Team
At the moment, you cannot exchange a product bought online from our website. You must return the products, these will be refunded, and you place a new order.
Please feel free to order the product you want now.
Returning an article
You can request a return here
In accordance with the provisions of Article L.121-21 of the French Consumer Code, the customer has a period of 14 days to assert their right of withdrawal without need for justification. The starting point for this period is the day the order is received by the customer or the third party designated by them.
If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next business day.
To assert your right of withdrawal, you can return the product(s) concerned, in their original condition
In case of exercising the right of withdrawal within the aforementioned period and subject to compliance with the return conditions, MAISON LEJABY will refund the price of the purchased products.
Regards,
The MAISON LEJABY Team
After sales service
I received my order, but it contains one or more damaged items.
Dear Sir/Madam,
We thank you for your order and are very sorry for this incident.
You can return a defective product to MAISON LEJABY at the following address:
LOGLEERS
MAISON LEJABY
14 Rue de la Plaine
ZA Roubaix Est
BP 600 04
59115 LEERS
In case of a defective product, after confirmation by MAISON LEJABY, a prepaid return label will be sent to you by email.
To start this process, please fill in the form below and specify the product concerned (reference number) and the description of the damage.
Please also tell us, if applicable, if you refused the parcel from the carrier because of apparent damage to it.
The MAISON LEJABY Team
FORM:
Last name*
First name*
E-mail*
Order number*
Message*
[Send]
We thank you for your order and are very sorry for this incident.
You can return a defective product to MAISON LEJABY at the following address:
LOGLEERS
MAISON LEJABY
14 Rue de la Plaine
ZA Roubaix Est
BP 600 04
59115 LEERS
In case of a defective product, after confirmation by MAISON LEJABY, a prepaid return label will be sent to you by email.
To start this process, please fill in the form below and specify the product concerned (reference number) and the description of the damage.
Please also tell us, if applicable, if you refused the parcel from the carrier because of apparent damage to it.
The MAISON LEJABY Team
FORM:
Last name*
First name*
E-mail*
Order number*
Message*
[Send]
I received my order, but one or more article(s) do not match my order.
Dear Sir/Madam,
We thank you for your order and are very sorry for this incident.
You have 72 working hours from the date of receipt of your order to notify us of any problem with the conformity of the products received.
To do this, please contact web@maisonlejaby.com and specify the product concerned (reference number of the product ordered) and the ones you received instead (reference number on the packaging of the product received).
Please also tell us, if applicable, if you refused the parcel from the carrier because of this non-compliance found on delivery.
Regards,
The MAISON LEJABY Team
We thank you for your order and are very sorry for this incident.
You have 72 working hours from the date of receipt of your order to notify us of any problem with the conformity of the products received.
To do this, please contact web@maisonlejaby.com and specify the product concerned (reference number of the product ordered) and the ones you received instead (reference number on the packaging of the product received).
Please also tell us, if applicable, if you refused the parcel from the carrier because of this non-compliance found on delivery.
Regards,
The MAISON LEJABY Team
There is no return slip in my package, how can i make a return?
For international orders (outside France and Monaco), returns are handled by Global-E.
You can download your return label via the portal, accessible here, by following the steps.
Return shipping costs: rate displayed on the returns portal after selecting the number of items to return.
Once you have downloaded the pre-paid label, you can print it and stick it to the outside of your parcel.
[ACCESS THE RETURNS PORTAL]
You can download your return label via the portal, accessible here, by following the steps.
Return shipping costs: rate displayed on the returns portal after selecting the number of items to return.
Once you have downloaded the pre-paid label, you can print it and stick it to the outside of your parcel.
[ACCESS THE RETURNS PORTAL]
I would like to exchange one or more articles, how can i do that?
Dear Sir/Madam,
At the moment, you cannot exchange a product bought online from our website. You must return the products, these will be refunded, and you place a new order.
Please feel free to order the product/size you want now from our website.
Returning an article
For other products, in accordance with the provisions of Article L.121-21 of the French Consumer Code, the customer has a period of 14 days to assert their right of withdrawal without need for justification. The starting point for this period is the day the order is received by the customer or the third party designated by them.
If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next business day.
For international orders (outside France and Monaco), returns are handled by Global-E. You can download your return label via the portal, accessible here, by following the steps.
Return shipping costs: rate displayed on the returns portal after selecting the number of items to return.
Once you have downloaded the pre-paid label, you can print it and stick it to the outside of your parcel.
[ACCESS THE RETURNS PORTAL]
Regards,
The MAISON LEJABY Team
At the moment, you cannot exchange a product bought online from our website. You must return the products, these will be refunded, and you place a new order.
Please feel free to order the product/size you want now from our website.
Returning an article
For other products, in accordance with the provisions of Article L.121-21 of the French Consumer Code, the customer has a period of 14 days to assert their right of withdrawal without need for justification. The starting point for this period is the day the order is received by the customer or the third party designated by them.
If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next business day.
For international orders (outside France and Monaco), returns are handled by Global-E. You can download your return label via the portal, accessible here, by following the steps.
Return shipping costs: rate displayed on the returns portal after selecting the number of items to return.
Once you have downloaded the pre-paid label, you can print it and stick it to the outside of your parcel.
[ACCESS THE RETURNS PORTAL]
Regards,
The MAISON LEJABY Team
I would like to return one or more articles, how can i do that?
Dear Sir/Madam,
Thank you for your order and we are very sorry that it does not give you complete satisfaction.
Returning an article
You can request a return here
In accordance with the provisions of Article L.121-21 of the French Consumer Code, the customer has a period of 14 days to assert their right of withdrawal without need for justification. The starting point for this period is the day the order is received by the customer or the third party designated by them.
If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next business day.
To assert your right of withdrawal, you can return the product(s) concerned, in their original condition
In case of exercising the right of withdrawal within the aforementioned period and subject to compliance with the return conditions, MAISON LEJABY will refund the price of the purchased products.
Regards,
The MAISON LEJABY Team
Thank you for your order and we are very sorry that it does not give you complete satisfaction.
Returning an article
You can request a return here
In accordance with the provisions of Article L.121-21 of the French Consumer Code, the customer has a period of 14 days to assert their right of withdrawal without need for justification. The starting point for this period is the day the order is received by the customer or the third party designated by them.
If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next business day.
To assert your right of withdrawal, you can return the product(s) concerned, in their original condition
In case of exercising the right of withdrawal within the aforementioned period and subject to compliance with the return conditions, MAISON LEJABY will refund the price of the purchased products.
Regards,
The MAISON LEJABY Team
I have not received my refund. Can you please give me more information?
Dear Sir/Madam,
In the case of a product return or an incomplete shipment, a refund is normally made directly to the bank account linked to the bank card you used to make your purchase.
We first ask that you check your bank card statement. Also consider the deferred repayment period if the order was paid for with a deferred payment card.
This credit should appear in your account in approximately 3 to 5 business days once the product return has been received or once the incomplete shipment has been finished.
You will soon be able to see the amount of this refund in the "My Refunds" section of your "My Account" section on our website.
After all these checks, if you still have no news of your refund, please complete the form below so that we can commence an investigation.
Regards,
The MAISON LEJABY Team
In the case of a product return or an incomplete shipment, a refund is normally made directly to the bank account linked to the bank card you used to make your purchase.
We first ask that you check your bank card statement. Also consider the deferred repayment period if the order was paid for with a deferred payment card.
This credit should appear in your account in approximately 3 to 5 business days once the product return has been received or once the incomplete shipment has been finished.
You will soon be able to see the amount of this refund in the "My Refunds" section of your "My Account" section on our website.
After all these checks, if you still have no news of your refund, please complete the form below so that we can commence an investigation.
Regards,
The MAISON LEJABY Team
I would like to contact the after sales service by phone.
Dear Sir/Madam,
Thank you for your order.
Our after-sales service is at your disposal only by mail at web@maisonlejaby.com
Regards,
The MAISON LEJABY Team
Thank you for your order.
Our after-sales service is at your disposal only by mail at web@maisonlejaby.com
Regards,
The MAISON LEJABY Team
Purchasing service
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Another question?
Contact us via our contact form click here
Contact us via our contact form click here
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