ARTICLE 10. RIGHT OF WITHDRAWAL
Access the return platform by clicking here
⇒ Deadline
In accordance with the provisions of Article L. 121-21 of the French Consumer Code, the Customer has a period of 14 calendar days to exercise their right of withdrawal, without needing to give any reason. The period starts on the day the order is received.
In the case of an order for several goods delivered separately or in the case of an order for a good composed of multiple batches or parts whose delivery is staggered over a defined period of time, the period shall start from the receipt of the last item or batch or part.
For contracts providing for regular delivery of goods during a specified period, the period runs from the time of receipt of the first goods.
⇒ Exercising the right of withdrawal
To exercise the right of withdrawal, the Customer must inform MAISON LEJABY of its decision by sending it, before the expiry of the aforementioned period of 14 days, the standard withdrawal form provided for this purpose, which will have been sent to them with the email validating its order (and reproduced in the appendix to the GTCs), or any other unambiguous statement expressing their desire to withdraw.
⇒ Loss of the right of withdrawal
Pursuant to Article L 121-21-8 of the French Consumer Code, please note that the right of withdrawal cannot be used for contracts:
1. For the provision of services which are fully performed before the end of the withdrawal period and where performance has begun after the consumer has given their express prior consent and expressly waived their right of withdrawal;
2. For the provision of goods or services whose price depends on fluctuations in the financial market beyond the trader's control and which may occur during the withdrawal period;
3. For the provision of goods made to the consumer's specifications or which are clearly personalised;
4. For the provision of goods that are likely to deteriorate or expire rapidly;
5. For the provision of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6. For the provision of goods which, after delivery and by their nature, are inseparably mixed with other articles;
7. For the provision of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;
8. For the maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limits of the spare parts and work strictly necessary to respond to the emergency;
9. For the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10. For the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
11. That was concluded at a public auction;
12. For the provision of accommodation services, other than residential accommodation, transport services, car rental, catering or leisure activities which are to be provided on a specific date or at a specific time;
13. For the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer has given their express prior consent and expressly waived their right of withdrawal.
⇒ Conditions for returning the product
The Customer may return their parcel at the latest 14 (fourteen) days after they have informed MAISON LEJABY of their decision to withdraw from the order. This time limit shall be deemed to have been observed if the Customer returns the Product before the expiry of the 14-day period:
The returns department is entitled to refuse any package that does not meet the conditions for returns.
Stages of return
1. Prepare your return package
2. Log in to your customer area
3. Label
4. Drop off your package
Return the item(s) in their original packaging, in perfect condition, unworn and unwashed.
In "shipped orders", select your order and click on "request a return".
You can also access the return platform here
Fill in the items you wish to return with a reason for return.
Finally, edit and print the transport label.
Attach the transport label to the front of the package:
The transport label must be visible.
As soon as we receive your package, we will check its contents and refund you within 10 days.
If the 14-day period expires on a Saturday, Sunday or public holiday, it shall be extended until the next working day.
In this regard, it is up to the Customer to provide proof of this return.
⇒ Condition related to the state of the product
In order to exercise this right of withdrawal, the returned product must be returned in a condition that allows it to be sold immediately.
The product must therefore be returned in its new condition, with all the instructions and various accessories with which it was delivered and in its original packaging.
MAISON LEJABY reserves the right to refuse the refund of the product if all these conditions are not met.
⇒ Reimbursement conditions
In the event that the right of withdrawal is exercised within the aforementioned period, and in accordance with the provisions of Article L121-21-4 of the French Consumer Code, MAISON LEJABY will reimburse the Customer for the price of the returned product(s) as well as the shipping costs of the product(s) in question within 14 calendar days from the date on which it was informed of the Customer's decision to withdraw.
MAISON LEJABY nevertheless reserves the right to defer reimbursement until the goods have been recovered or until the Customer has provided proof of shipment of these goods, the date retained being that of the first of these two facts.
Reimbursement will always be made on the basis of the amounts actually paid by the Customer, as shown on the invoice.
However, MAISON LEJABY reserves the right to refuse to reimburse the additional delivery costs generated by a more expensive delivery method expressly chosen by the Customer when MAISON LEJABY had offered a standard delivery method.
The transport costs to be refunded will be determined as if the Customer had never purchased the returned product(s).
Finally, as a matter of principle and unless otherwise expressly requested by the Customer, MAISON LEJABY will proceed with the reimbursement of the latter by re-crediting the means of payment used at the time of payment. If it is materially impossible to use this procedure, MAISON LEJABY will offer to issue a bank cheque in the Customer’s name for the amount due and to send it by post.
⇒ Charge for return shipment
UK return shipping costs : 10£
Italie return shipping costs : 10€
Belgium return shipping costs: 10€
Spain return shipping costs : 10€
Germany return shipping costs : 10€
Switzerland return shipping costs : 12CHF
United States return shipping costs : 15$
Canada return shipping costs : 15€
Europe return shipping costs : 10€
Rest of the word return shipping costs : 15€